CARRYPAIR / CUSTOMER CARE
Returns & refunds
Order cancellation
We accept cancellation before the product is produced or shipped. An accepted cancellation receives a full refund. An order cannot be cancelled once it has shipped.
Request a return within 14 days
You may apply for a return within 14 days after receiving your product. The item must be unused, in the same condition as received and in its original packaging. A receipt or proof of purchase is required.
Contact customer care with your order number before sending anything back. We will provide the return address and instructions. Please do not return your purchase to the manufacturer or to an address printed on the parcel without confirmation.
Return costs
Customers will be charged shipping costs no more than once, including returns. No restocking fee is charged for a product return. Contact us to confirm the shipping arrangement for your specific return.
Inspection and refunds
After receiving and inspecting the return, we will notify you of receipt and whether the refund is approved. Approved refunds are processed to the original payment method. The time for a credit to appear depends on the payment provider.
A refund has not appeared
First check your payment account, then contact your card issuer or bank to check processing times. If the refund is still missing, contact CarryPair with your order number and refund confirmation.
For return requests or order support, email carrypair@gmail.com.
